FAQ

What are your shipping details?
All orders are processed within 1-3 business days. We will notify you of any delays. You will receive a notification when your order has shipped. Check your email for tracking information. Contact us if you haven't received your order within 7 days.

What is your return policy?
If your item arrives damaged or defective and in need of return - we will accept eligible returns within 30 days of arrival. To be eligible, your item needs to be unused and in the same condition that you received it. We don't charge any restocking fee or other hidden costs.

what is your warranty on your products？
Our product is a 1-year quality guarantee. If there is any problem with the product during this period, please contact us at okeli-lighting-store@outlook.com to initiate the warranty.

What is your contact info?
My Phone：-1-310-462-4071
My Email: okeli-lighting-store@outlook.com

Which shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I personalize my product?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

OTHERS
Do I need an account?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Do you save my bank details?
Absolutely not! We never have access to this information. Your data is completely safe.

What preferential policies do you have?
We are now offering a limited time discount of 10%-50% on each product, subscribe to us to enjoy huge discounts.

What products do you have?
We have:
Pendant Lights
Vanity Lights
Ceiling fan lights
Chandeliers
Ceiling Lights
Indoor Wall Lights
Outdoor Wall Lights